Sorgenia is an Italian energy supplier who took advantage of the Commanders Act platform to customize its offer and improve its customer service.
The company has identified three main challenges:
Taking full advantage of the opportunities afforded by digital technology to help transition towards a free energy market;
Attracting new clients;
Setting up a comprehensive support service that covers the entire customer journey.
Sorgenia has managed to increase both the total volume of purchases and its conversion rates.
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